Privacy Policy

1. Introduction

Fluent German Academy ("we", "our", or "the academy"), situated at DSS-11 Basement, Red Square Market, Near HDFC Branch, Mehta Nagar, Hisar, Haryana 125001, is committed to safeguarding the privacy of our website visitors, enrolled students, and prospective learners. This Privacy Policy details how we handle personal data collected through our website (https://www.fluentgermanacademy.com), enquiry forms, WhatsApp interactions, and classroom registrations.

2. Information We Collect

We collect only information reasonably necessary to provide educational counselling, course scheduling, and language instruction:

• Contact Information: Full name, phone number, email address, and city of residence provided when booking a demo class or submitting an enquiry.
• Academic Preferences: Selected German language level (A1, A2, B1, B2), preferred mode of study (offline classroom in Hisar or live online), and availability.
• Communication Records: WhatsApp messages, emails, and phone call queries regarding batch timings and course fees.
• Technical Usage Data: Anonymized server logs, browser types, and device information collected automatically to ensure website security and performance.

3. How We Use Your Information

Your data is used solely for genuine academy educational operations:

• Scheduling free demo classes and level evaluation sessions.
• Communicating batch timings, class materials, homework assignments, and mock test schedules.
• Issuing course completion certificates upon successful internal assessment.
• Responding directly to student queries submitted via telephone, email, or WhatsApp.

We never sell, rent, or trade student contact information to third-party marketing firms, commercial advertisers, or unauthorized agencies.

4. Data Security & Retention

We implement administrative and technical safeguards to protect your personal details against unauthorized access or disclosure. Contact records are maintained only for as long as required to fulfill educational and administrative services.

5. Student Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of your contact records from our enquiry database. To exercise these rights, please contact our administrative desk.

6. Contact for Privacy Inquiries

If you have any questions or concerns regarding our privacy practices, please contact us: