Refund and Cancellation Policy

1. Overview

Fluent German Academy strives to maintain transparent, honest educational operations. Because we cap all classroom and live online batches at a maximum of 15 students to guarantee individual speaking time, seat reservations directly affect batch planning. This policy explains our guidelines regarding trial sessions, cancellations, refunds, and batch transfers.

2. Free Demo Classes

We encourage all prospective students to attend our Free Demo Class before enrolling. The demo session allows you to experience our teaching methodology, interact with the instructor, review the course syllabus, and assess our classroom or online platform before making any financial commitment.

3. Cancellation & Refund Windows

• Cancellation Prior to Batch Commencement: If a student notifies the academy in writing at least 48 hours prior to the official start of their assigned batch, course fees paid will be refunded minus an administrative processing fee of ₹1,000.
• Cancellation Within the First 3 Days: If a student finds themselves unable to continue within the first 3 consecutive calendar days from the batch start date, a partial refund of 70% of the course fee will be issued upon formal written request.
• After 3 Days: Due to fixed teacher allocation, limited batch seats, and curriculum progress, no refunds are granted once more than 3 days of a batch have elapsed.

4. Batch Transfer & Pause Policy

We understand that university exam schedules, medical emergencies, or unexpected employment demands may arise:

• Students who are temporarily unable to continue their studies may request to pause their course and transfer to an upcoming batch within a 6-month window without forfeiting their fees.
• Learners may also switch between offline classroom batches in Hisar and live online batches (subject to seat availability).

5. Refund Processing Timeline

Approved refund requests are processed within 7 to 10 working days via bank transfer or the original mode of payment. Cash refunds are not provided for accounting transparency.

6. How to Submit a Refund Request

Refund or batch transfer requests must be submitted in writing along with the fee receipt to our administrative desk: